Returns, Exchanges and Refunds
You have the right to return your order within 14 working days from delivery.
If the product you have received is damaged or faulty when delivered, you have up to 30 days from delivery to inform us.
You must contact us regarding your intention to return your purchase. Returns cannot be accepted without prior authorisation. The returns authorisation is valid for up to 14 days only.
Refunds
Full refund of the cost of the goods is wholly conditional upon the above conditions being met. The refund will only be authorised after a full inspection of the goods by our Returns department to check for completeness and correct product return.
If the product you have received is damaged or faulty when delivered, you have up to 30 days from delivery to inform us.
You must contact us regarding your intention to return your purchase. Returns cannot be accepted without prior authorisation. The returns authorisation is valid for up to 14 days only.
- After authorisation goods must be returned 'AS SOLD' in the original packaging complete 'AS NEW'.
- Goods must be complete, unused, and in 'AS NEW' condition (eg if you have opened the packaging to examine the product it must have been done without damaging the packaging or the product in any way) and must be re-packaged as received.
- Goods must be returned within 14 days from authorisation. We are unable to accept returns of un-wanted and non-faulty items after 14 days.
- Any 'FREE GIFTS' with the products must also be returned.
- You will need to organise the return of the unwanted items at your expense and risk.
Refunds
Full refund of the cost of the goods is wholly conditional upon the above conditions being met. The refund will only be authorised after a full inspection of the goods by our Returns department to check for completeness and correct product return.
- Returned goods meeting all above conditions : You will be refunded the full invoice amount less any delivery charge.
- In all other cases we will be unable to issue a refund and the goods will be returned to you.