Returns, Exchanges and Refunds
You have the right to return your order within 14 working days from delivery. You must contact us regarding your intention to return your purchase within 14 working days from delivery.
If your product you have received is damaged or faulty when delivered, you have up to 30 days from delivery to report if your items are faulty or damaged.
Note:
You must organise the return of the unwanted items at your expense and risk. Returns cannot be accepted without prior authorisation. The returns authorisation is valid for up to 14 days only. Goods sent back without prior returns authorisation will be returned back to you and the cost of delivery charged to you.
Refunds
Full refund of the cost of the goods is wholly conditional upon the above conditions being met and the refund authorised only after a full inspection of the goods by our Returns department to check for completeness and correct product return.
If your product you have received is damaged or faulty when delivered, you have up to 30 days from delivery to report if your items are faulty or damaged.
- Goods must be returned 'AS SOLD' in the original packaging complete 'AS NEW'.
- Goods must be complete, unused, and in 'AS NEW' condition (eg if you have opened the box to examine the product it must have been done so without damaging the box and packaging or damaging the product in any way) and must be re-packaged as received.
- Goods must be returned within 14 days from authorisation. We are unable to accept returns of un-wanted and non-faulty items after the 14 days.
- Any 'FREE GIFTS' with the products must also be returned.
Note:
You must organise the return of the unwanted items at your expense and risk. Returns cannot be accepted without prior authorisation. The returns authorisation is valid for up to 14 days only. Goods sent back without prior returns authorisation will be returned back to you and the cost of delivery charged to you.
Refunds
Full refund of the cost of the goods is wholly conditional upon the above conditions being met and the refund authorised only after a full inspection of the goods by our Returns department to check for completeness and correct product return.
- Goods received back complete as new and unused and in original packaging and in a re-sellable condition: You will be refunded the full invoice amount less cost of delivery.
- Goods received back not in a re-sellable condition: We are unable to accept these back under the above terms and the goods will be returned back to you and the cost of delivery charged to you.